Healthcare Customer Service Representative (Hybrid) - Immediate Start

Join Smoothmoves as a Healthcare Customer Service Representative in a dynamic hybrid role that blends flexibility with meaningful impact. This is your opportunity to contribute to the healthcare sector while enjoying a competitive salary, comprehensive training, and a supportive work environment. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of our operations, ensuring our clients receive the highest level of service.

As a Healthcare Customer Service Representative, you'll be the first point of contact for our clients, providing exceptional support and guidance. Your daily tasks will involve handling inquiries, resolving issues, and ensuring smooth communication between our team and our clients. You'll work with real-time data, using tools like Salesforce and Zendesk to manage and track customer interactions efficiently.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to healthcare clients, ensuring their needs and concerns are addressed promptly and effectively.
• Handle and resolve customer inquiries and complaints, maintaining a high level of professionalism and empathy.
• Manage and track customer interactions using Salesforce and Zendesk, ensuring all data is accurate and up-to-date.
• Collaborate with the sales and support teams to ensure seamless client experiences and timely resolution of issues.
• Assist in the onboarding process for new clients, providing them with the necessary information and support.
• Participate in team meetings and training sessions to stay updated on best practices and company policies.
• Contribute to the continuous improvement of our customer service processes and procedures.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts effectively.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems like Salesforce and customer service tools like Zendesk.
• Ability to work in a hybrid environment, balancing remote and in-office tasks effectively.
• Attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• Commitment to providing excellent customer service and contributing to a positive work environment.
• Valid driver's license and reliable transportation for in-office days.

🛠️ Keahlian

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