Customer Service Representative (Blended Voice & Non-Voice) - Retail Account

Join our dynamic team in Bali as a Customer Service Representative for a leading retail account! This role offers a unique blend of voice and non-voice support, allowing you to engage with customers through multiple channels while delivering exceptional service. Whether you're answering calls, managing emails, or resolving issues via live chat, you'll be at the heart of customer interactions for a well-known retail brand in Bali. Our team is passionate about creating memorable experiences for our customers, and we're looking for someone who shares that commitment. With a focus on both voice and digital support, this role is perfect for those who thrive in a fast-paced, customer-centric environment.

At Private Advertiser, we pride ourselves on our innovative approach to retail and our dedication to customer satisfaction. Located in the vibrant city of Denpasar, our office is nestled in a bustling area, making it easy to commute from nearby neighborhoods like Canggu, Ubud, Jimbaran, Nusa Dua, Kuta, and Badung. You'll have the opportunity to work with a diverse team of professionals, all united by a common goal: to provide the best possible service to our customers. This role is not just about handling customer inquiries; it's about building relationships and ensuring that every interaction leaves a positive impression.

As a Customer Service Representative, you'll be using industry-standard tools like CRM systems, ticketing software, and communication platforms to manage customer interactions efficiently. You'll need to be proficient in both verbal and written communication, with a keen eye for detail to ensure that every customer's needs are met. This role is ideal for those with a background in customer service, retail, or a related field, and who are eager to make a difference in the retail industry. Join us and be part of a team that values excellence and customer satisfaction above all else.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through voice and non-voice channels, including phone calls, emails, and live chat.
• Handle customer inquiries, complaints, and requests with a friendly and professional demeanor.
• Resolve customer issues promptly and effectively, ensuring customer satisfaction.
• Use CRM and ticketing software to manage and track customer interactions.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Stay updated on retail industry trends and best practices to continuously improve service quality.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or a related field.
• Proven ability to handle customer interactions with empathy and professionalism.
• Strong verbal and written communication skills in English and Bahasa Indonesia.
• Familiarity with CRM systems and ticketing software, such as Zendesk or Freshdesk.
• Ability to work in a fast-paced, customer-centric environment.
• Good problem-solving skills and attention to detail.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Flexible and adaptable to changing priorities and workloads.

🛠️ Keahlian

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